At Bathroom Supply Shop, we’re committed to providing premium bathroom products and exceptional service to homeowners, interior designers, and trade professionals worldwide. Our comprehensive shipping and returns policy ensures a smooth experience from order to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain remote Asian regions. International customers may be subject to customs fees, which are the responsibility of the recipient.

Returns & Exchanges

We want you to be completely satisfied with your bathroom furniture, fixtures, and accessories. If you’re not happy with your purchase, our straightforward returns process makes it easy.

Our Return Policy

  • Most items can be returned within 15 days of receiving your order
  • Items must be in original condition – unused, uninstalled, and in original packaging
  • All parts, accessories, and documentation must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Bathroom Plugs & Wastes (due to sanitary concerns)
  • Bathroom Mats (once removed from packaging)
  • Custom or special order items (including made-to-measure bathroom furniture)

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Bathroom Supply Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]). The details are as follows:

Product Name: [Product Name]
Reason for Return: [Reason – e.g., incorrect item, damaged, changed mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on the next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you:

  • Return authorization number
  • Return shipping instructions
  • Return address (based on your location)

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in the original packaging with all included materials. Include the return authorization number inside the package. Ship to the provided address using a trackable method.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we will notify you about the approval status.

Refund Information

  • Approved refunds will be processed within 5-7 business days after we receive your return
  • The refund will be issued to your original payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
    • PayPal: Typically appears within 24 hours
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • Follow the same return process above
  • Specify the replacement item in your return request
  • We will ship the new item once the return is received (additional charges may apply for price differences)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund at no additional cost to you

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable bathroom fixtures and furniture.

International Returns

For our international customers:

  • Returns must include all original customs documentation
  • Refunds will exclude original shipping and customs fees
  • Please note that international returns may take longer to process

Trade Professionals

For our trade customers with large bathroom projects, please contact our trade department directly for customized return solutions at [email protected].

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team:

  • Email: [email protected]
  • Phone: [Insert Customer Service Number]
  • Hours: Monday-Friday, 9am-5pm EST
  • Address: Bathroom Supply Shop, 4416 Pine Tree Lane, Washington, US 20036

Last Updated: [Insert Date]