At Bathroom Supply Shop, we take pride in delivering premium bathroom products worldwide. We want you to be completely satisfied with your purchase of our bathroom furniture, fixtures, and accessories. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy makes the process simple.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Items must be in their original condition – unused, uninstalled, and in original packaging
  • All parts, accessories, and documentation must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Bathroom Plugs & Wastes (due to sanitary concerns)
  • Bathroom Mats (once removed from packaging)
  • Custom or special order items (including made-to-measure bathroom furniture)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Bathroom Supply Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]). The details are as follows:

Product Name: [Product Name]
Reason for Return: [Reason – e.g., incorrect item, damaged, changed mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on the next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you:

  • Return authorization number
  • Return shipping instructions
  • Return address (based on your location)

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in the original packaging with all included materials. Include the return authorization number inside the package. Ship to the provided address using a trackable method.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we will notify you about the approval status.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Specify the replacement item in your return request
  3. We will ship the new item once the return is received (additional charges may apply for price differences)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund at no additional cost to you

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable bathroom fixtures and furniture.

International Returns

For our international customers (excluding some remote Asian regions):

  • Returns must include all original customs documentation
  • Refunds will exclude original shipping and customs fees
  • Please note that international returns may take longer to process

Trade Professionals

For our trade customers with large bathroom projects, please contact our trade department directly for customized return solutions at [email protected].

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9am-5pm EST

Bathroom Supply Shop
4416 Pine Tree Lane, Washington, US 20036

Last Updated: [Insert Date]