FAQ

We specialize in premium bathroom solutions including:

• Toilet units (back-to-wall and freestanding)
• Basins, baths, and bathroom furniture sets
• Mirrors, cabinets, and storage solutions
• Taps and bathroom accessories
• Heating and ventilation products

Our products combine quality craftsmanship with contemporary design to transform your bathroom into a sanctuary.

Absolutely! Our products are selected for both residential and commercial applications. Many designers and contractors choose our bathroom furniture packs and assistive products for their durability and stylish designs.

We recommend measuring your available space carefully before ordering. Most product listings include detailed dimensions. For complex bathroom layouts, our customer service team can help you select appropriately sized items like vanity units or back-to-wall toilet systems.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Yes! Creating an account lets you view order history, track current shipments, and save your preferences for future bathroom projects.

We value our professional customers. Please contact our Washington team at [email protected] to discuss volume pricing and trade benefits for bathroom furniture sets and large orders.

We offer two convenient shipping methods:

Orders placed before 2pm EST typically process the same business day. Average processing time is 1-2 business days before shipment. You’ll receive tracking information via email once your bathroom products are on their way.

Yes, we deliver to all residential and commercial addresses globally (excluding some remote Asian regions). For large items like freestanding baths or bathroom furniture sets, please ensure someone is available to assist with heavy packages.

Absolutely! All shipments include tracking numbers sent via email. You can monitor your premium bathroom solutions right to your doorstep.

We offer a 15-day return policy from the delivery date. Please inspect your bathroom products upon arrival and contact us within 48 hours at [email protected] if there’s any transit damage. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Contact our customer service team to initiate a return. For fragile items like mirrors or ceramic basins, we recommend using the original packaging. All returns must be in resalable condition.

We take special care in packaging all items, especially fragile bathroom products. If damage occurs, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.

We ship globally from our Washington base, excluding some remote areas in Asia. During checkout, simply enter your address to confirm delivery availability.

Your order total reflects all applicable costs. Some countries may assess import duties or taxes upon delivery – these are the customer’s responsibility. We recommend checking with your local customs office if concerned about additional fees for bathroom furniture or large items.